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Extang is the leader in sales of "NO damage to your truck" Tonno covers. That's because we are driven by outstanding quality and excellence in engineering design. Our Customer Service department has assembled this list of frequently asked questions to address many of the most common concerns.

Use our feedback form to submit additional questions, concerns, or suggestions. Or call us at 1-800-877-2588, and tell our Customer Service Department about your concerns over the phone.












I don't have my installation sheet, how can I get one?
Are Extang tonno covers difficult to install?
How do Extang covers attach to my truck?
How does your tonno cover attach to my truck?




Do Extang tonnos work with bed liners?
Can I open and close my tailgate with your tonnos?
How many support bows do the tonnos come with?
Do your tonnos come in any different colors?
What can I clean my tarp with?



Where can I purchase an Extang Tonno cover?




What If I need to order replacement parts?
What are the costs of replacement parts (snaps, corners, etc.)?
There were parts missing when I received my cover. What do I do?




I have a warranty question. What do I need to do?




How do I become an Extang Dealer?
Need further information?



 



I don't have my installation sheet, how can I get one?
To obtain an installation sheet, please contact Extang Customer Service. They will need to know the style of Tonneau that you have, as well as your truck's year, make and model. The instructions can be faxed, emailed, or mailed out to you. Customer Service can be reached at (800) 877-2588, or
click here to send an email request.

Are Extang tonno covers difficult to install?
NO, for a retail customer the average installation usually takes 30 to 40 minutes (a professional installer can do it in 10 minutes. There is no drilling and no tools required except for the alan wrench which is supplied by Extang. Everything you need for a great looking tonno cover is included in your kit.

How do Extang tonno covers attach to truck?
All of are tonnos are a Clamp-on, top mount design. Along each side of your truck bed, there are clamps, which grab the lip of your truck bed. Our clamps and rails are completely padded - there is no damage to your truck.

How does your tonno cover attach to my truck?
All Extang Tonno Covers are no damage systems. Most are attached to your truck bed with clamps. There are a very few however, that require what is called a wall plate. This wall plate uses a 3M® adhesive tape. The wall plate attaches to the inside of the bed and then the top part of the clamp bolts onto the wall plate. If you have further questions contact Extang's Customer Service Department.

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Do Extang tonnos work with bedliners?
Yes, however there are a couple of additional steps needed to make our tonnos compatible with them. If you have an under-the-rail liner, you may need small rubber shims to help lift our tonno cover over your tailgate protector. If you have an over- the-rail bedliner, you will need to notch your bed liner so our clamps can go through the liner and wrap around the lip of your truck bed. Instructions for doing this are included with every kit.

Can I open and close my tailgate with your tonnos?
YES, Extang tonno covers do not restrict the tailgate in any way.

How many support bows do the tonnos come with?
Three bows for a short bed
Four bows for a long bed
Note: Extang Tonnos have always came with more bows than many other tonno companies, giving the Extang Tonno the best support for rain run-off and really good looks. But, there are customers who have asked to buy an additional bow for even a better, more macho-looking tonno-and you can too! Just call or email our customer service department and they will help you order what you need.

Do your tonnos come in any different colors?
Yes, Black is standard, but we do offer a variety of other colors. Light Gray, Dark Gray, Navy, Off-White, Brown, Tan, Red, and Wine are available. These systems are a custom-order item, and take somewhat longer to produce. If you are thinking about a specific color, we suggest that you call our customer service department. Upon your request, we can send you our chart of custom color swatch samples.

What can I clean my tarp with?
Extang recommends that our tarps be cleaned with soap, water, and a medium bristle brush. If you wish to use a vinyl conditioner be sure to use our new TONNO TONIC™. Many other vinyl conditioners (such as Armor All®) contain chemicals that can actually damage your tarp. TONNO TONIC™ actually bonds molecularly to your Extang Tonno to give it that brand new look day after day. TONNO TONIC™ will not attract dust nor will it coat or seal your cover. TONNO TONIC™ actually allows your tonno to breathe naturally, while enhancing the appearance and providing with additional UV protection. Automatic car washes are usually safe, however you will want to avoid any sort of wax treatments.

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Where can I purchase an Extang tonno cover?
Extang has a wide array of dealers across the United States and Canada. Please use the Dealer Locator search tool on this site. You will be directed to one or more dealers (within your driving distance) with addresses, phones and an actual detailed maps! If a dealer is not within a reasonable driving distance you will be instructed on how to order your new Extang Tonno direct from our factory.

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What if I need to order replacement parts?
Any and all replacement parts are available directly from Extang. Call our Customer Service Department to take care of your parts needs. We can accept an order over the phone by Visa or Mastercard, or you can send in a check or money order to us.

What are the costs of replacement parts (snaps, corners, etc.)?
The cost of replacement parts may vary from distributor to distributor, however, you can contact our Customer Service Department to get costs or to place orders for parts.

There were parts missing when I received my cover. What do I do?
If you were missing parts when you received your cover do not take the cover back to the retailer, call Extang immediately. Our Customer Service Department will be able to assist you.

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I have a warranty question. What do I need to do?
Extang is proud to stand behind our products. Our customer service representatives are empowered to take care of any problems hassle-free. Call our Customer Service Department with your questions or concerns.

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How do I become an Extang Dealer?
Extang has 1000's of dealers all over the U.S., Canada, and the world. We would be happy to have you as another retailer that supplies our products. If you would like to become a new dealer, please fill out the New Dealer Form. If you are a current dealer and would like to be added to our Dealer referral system, please fill out the Dealer Locator Form.

Need further information?
Color literature and application guides are available upon request. Please feel free to call or email us, we'd love to help you!


Please click here to email us direct or call 1-800-877-2588
We are available Monday - Friday, 8:30 to 5:00 Eastern Time.

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