We may collect information that personally identifies you, such as your name, address, zip code, telephone number, e-mail address, and other personally identifiable information that you choose to provide to us or include in your extang.com profile or account ("Personal Information"). You may be asked to provide us with Personal Information when you register with the Site, when you make a purchase or use any of our Services, or at other times. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to make purchases or use some or all of the features of the Site or Services. We do not disclose your Personal Information except as provided below.
Payment and Credit Card Information:
Usage Data and Site Activity:
In addition, we automatically collect information in connection with the actions you take on the Site ("Usage Data"). For example, each time you use the Site we automatically collect the type of Web browser you use, your operating system, your Internet Service Provider, your IP address, the pages you view, and the time and duration of your visits to the Site. This anonymous usage information may be associated with your username and profile, but we do not disclose the associated information to third parties.
Cookies and Web Beacons:
From time to time, we may establish business relationships with other businesses who have privacy practices generally consistent with ours ("Third-Party Providers"). For example, we may contract with Third-Party Providers for certain services, such as order fulfillment, shipping, hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Third-Party Providers with the information required to perform these services on our behalf. Each Third-Party Provider is contractually and/or legally required to use reasonable security procedures and practices appropriate for the type of information disclosed in order to protect your Personal Information from unauthorized access, use or disclosure. Third-Party Providers are prohibited from using Personal Information other than as specified by Extang.
Third-Party Services and Applications:
Through the Site and the Services, you may have the ability to elect to access third-party services and applications, such as Facebook and other social networks. When you do so, you may be able to import information from those other services and applications and share content with those services. Some of those third-party services may also provide us with information from your accounts which may enable us to enhance and personalize your use of the Site and Services (e.g., so that you can follow your Facebook friends’ activity on the Site or Services). Any information you allow us to import from those third-party sites will become Personal Information and, if you elect to use such third-party services or applications through the Site or via the Services, the information you share with such third-party services and applications will be subject to their privacy policies and your privacy settings for such services. You also may be able to control or block such sharing by changing your privacy settings in such services or applications.
We may share Personal Information and Usage Data with businesses controlling, controlled by, or under common control with Extang.
If you provide us your email [or mailing address], we may use that information to send you important messages about our promotions and products. If you do not want to receive these valuable messages, you may unsubscribe from email via a link in the footer of all promotional email messages. Alternatively, you may email Extang Customer Service Email at any time and ask to be removed from our email list. It may take up to 7 days for us to remove your email from our list. Even after that time, we may continue to send you email communications related to your transactions with us (e.g., emails regarding account notifications, purchases, billings, shipments, returns, customer support questions and similar information regarding your use of the Site and Services).
If you want to opt out of having your Personal Information disclosed to Third-Party Providers, Advertisers, or both, please let us know by sending us an email at Extang Customer Service Email or by writing to us at Extang Attn: Customer Service – 5400 South State Rd. Ann Arbor, MI 48108. Please be sure to include your full name, email address, mailing address, and specifically state that you do not want your Personal Information shared with Third-Party Providers, Advertisers, or both.
Compliance with Laws and Law Enforcement:
Extang cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of Extang or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law. Please refer to the site’s Terms and Conditions for additional details.
Public Forums and Public Areas - Information You Make Available to Others:
Please be aware that whenever you share information on public forums on the Site, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.
By using certain features of the Site or certain Services, your Personal Information may be made available to others. For example, if you post a comment in a public area of the Site, other users may see your user name and other information from your public profile, such as your location. The information you choose to make publicly available may be accessed by users who use the Site or Services and may be accessed by commercial search engines such as Google, Yahoo! and Bing to the extent that such engines are permitted to access the Site.
Extang recognizes the importance of safeguarding the confidentiality of your Personal Information. Accordingly, we employ commercially reasonable measures designed to protect your information from unauthorized access, disclosure and use. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.
We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records. In addition, we recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet.
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Site or Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.
Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.
Yes, we do ship outside of the USA. International charges will be incurred for non-continental USA shipping.
Yes we do ship to Alaska and Hawaii. Additional shipping fees will be incurred for all non-continental USA shipping.
Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.
During the holiday season shipping delivery may vary.
If an item needs to be returned the shipping fees are the customer's responsibility.
Amount of refund will be based on the purchase price of your product.
Please check that your Extang product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, Extang cannot settle any shipping damage dispute.
Please retain all packaging material your Extang product was received in, should FedEx have to inspect the item for a claim. FedEx will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.
If the item you received was drop shipped by Extang for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.
If you have received an incorrect item, please contact our customer service department at 800-877-2588 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.
You may email firstname.lastname@example.org
If you have attempted to install your Extang product, or any Extang product has already been installed on your vehicle, EXTANG will not accept any return. All Extang items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included.
Extang has a limited warranty on all products which covers manufactures defects in materials or workmanship. Random acts of god are not covered in any capacity under the Extang limited warranty period.
In the event you decide you do not want the EXTANG product you have purchased and it has not been installed, and is still in the original packaging, you have the option to return the product at your expense. Extang will charge a 20% restocking fee for all such items being returned to stock.
Extang will not accept any items back without an approved RMA #. Please have whomever you purchased your item from, obtain an RMA # prior to returning the item. Any item returned without an approved RMA # will not be accepted.
Extang.com is offered and available to users who are 18 years of age or older. By using extang.com, you represent that you are 18 years of age or older, or if you are younger than 18, you are visiting the site under the supervision of a parent or guardian.
We reserve the right to withdraw or amend extang.com, and any service or material we provide on extang.com, at our sole discretion without notice. We will not be liable if for any reason all if any part of extang.com is unavailable at any time or for any period. From time to time, we may limit access to some parts of extang.com, or the entire extang.com site, to users, including registered users.
Any username, password, and any other piece of information that provides access to your account must be treated as confidential. You must not disclose this information to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to extang.com or portions of it using your user name, password, or other security information. Any transaction performed under your user name and password is considered your responsibility. You agree to notify us immediately of any unauthorized access to, or use of, your user name or password, or any other such breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
Extang.com and all its contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by Extang its licensors, or other providers and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You may not:
The Extang name, the terms Extang, the R logo design and all related names, logos, product and service names, designs, and slogans are trademarks of Extang or its affiliates or licensors. You may not use such marks without the prior written permission of Extang. All other names, logos, product and service names, designs, and slogans on extang.com are the trademarks of their respective owners.
Additionally, you agree not to:
Extang.com may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, comment sections, and other interactive features (collectively, “Interactive Services”) that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, “post”) content or materials (collectively,
Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on extang.com, you grant us, our affiliates, our service providers, and each of their and our respective licensees, successors, or assigns the royalty-free right to use, reproduce, alter, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose/according to your account settings.
You represent and warrant that:
You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not Extang, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.
We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of extang.com.
We have the right to:
We have the right to cooperate with law enforcement authorities or court orders requesting or directing us to disclose the identity or information of anyone posting any materials on or through extang.com. You waive and hold harmless Extang and its affiliates, licensees, and service providers from any claims resulting from any action taken by any of the foregoing parties during, or take as a consequence of, investigations by either Extang or law enforcement.
These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety follow all applicable federal, state, local, and international laws and regulations. Without limit to the foregoing, User Contributions may not:
If you believe that any User Contributions violate your copyright, send us a notice of copyright infringement to Contact Us.. It is the policy of Extang to terminate the user accounts of repeat offenders.
Extang.com includes content provided by third parties, including materials provided by other users, bloggers, third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials are solely the opinions of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Extang. We are not responsible or liable to you or any third party for the content or accuracy of any materials provided by any third parties.
We regularly update the content on extang.com, but there may be times when content is not fully complete or up-to-date.
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You may not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.
Extang.com may provide certain social media features that enable you to:
You may use these features solely as they are provided. You may not:
You agree to cooperate with us in stopping any unauthorized framing or linking immediately. We reserve the right to withdraw linking permission without notice.
We may disable all or any social media features and any links at any time without notice at our discretion.
If extang.com contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party links, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
Each product on our site is backed by a manufacturer's warranty. Although the specific terms of warranties vary from product to product, many of these products are warranted for the life of the vehicle. If you want specific warranty information on a product, please contact our Customer Service Department. Extang is not responsible for providing warranty or returns, but we will assist with this process with the manufacturer to help you.
If a product on extang.com is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for such product. If your credit card has already been charged for the purchase and your order is cancelled, Extang will issue a credit to your credit card in the amount of the incorrect price.
Your use of extang.com, its content, and any services or items obtained through extang.com is at your own risk. They are all provided on an “as is” and “as available” basis, without any warranties expressed or implied. Neither Extang nor anyone associated with Extang makes any warranty or representation about the completeness, security, reliability, quality, accuracy, or availability of extang.com. Neither Extang nor anyone associated with Extang warrants that extang.com, its content, or any services or items obtained through extang.com will be accurate, reliable, error-free, or uninterrupted. We do not warrant that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components, or that extang.com or any services or items obtained through extang.com will otherwise meet your needs or expectations.
To the full extent of the law, Extang hereby disclaims all warranties of kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or extang.com will be free of viruses or other destructive code. You are responsible for having your own anti-virus protection in place and for maintaining a means external to our site for restoring any lost data. To the full extent of the law, we will not be liable for any loss or damage caused by a distributed denial of service (DDOS) attack, viruses, or other material harmful to technology that may infect your computer’s hardware or software or other material you own to your use of extang.com or any services or items obtained through extang.com or to your downloading of any material posted on it, or any website linked to it.
The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.
In no event will Extang, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, extang.com, any websites linked to it, any content on extang.com or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages or otherwise, even if foreseeable.
The foregoing does not affect any liability that cannot be excluded or limited under applicable law.
Extang.com is operated by Extang which is located at:
5400 South State Rd.
Ann Arbor, MI 48108
All notices of copyright infringement claims should be sent to Contact Us.
All other feedback, comments, requests for technical support, and other communications relating to extang.com should be directed to: Contact Us.