Extang Truck Bed Covers FAQ

  1. Extang Tonneau Covers & Accessories
    1. When did Extang open for business?
    2. Where are Extang covers made?
    3. Are all tonneau covers made in the USA?
    4. Can I order products directly from Extang?
    5. How can I be assured that I am buying a quality product?
    6. Will a tonneau cover improve my gas mileage?
    7. I have an older truck and I don't see the year in the application guide. Can I still get an Extang cover for my truck?
    8. How can I locate the part number of my tonneau?
    9. Can I still open my tailgate with an Extang tonneau on my truck?
    10. How far above or below the rail does the tonneau sit?
    11. How do I care for my vinyl tonneau cover?
    12. Can I drive through a car wash with an Extang tonneau cover installed?
    13. How do I care for my Signature Series tonneau?
    14. How do I care for my hard trifold?
    15. If I am missing a part for my tonneau cover, what do I do?
    16. Can I get replacement parts for my tonneau cover?
    17. What are the costs of replacement parts (snaps, corners, etc.)?
    18. What is the price for a replacement vinyl cover for my tonneau?
    19. When can I contact Extang customer service with my questions?
    20. Are your covers waterproof?
    21. I don't have my installation sheet, how can I get one?
    22. Are Extang tonneau covers difficult to install?
    23. How do Extang tonneau covers attach to the truck?
    24. Do Extang tonneaus work with bedliners?
    25. How do I become an Extang Dealer?
  2. Extang Warranty
    1. What does the warranty cover?
    2. What are the conditions of the warranty?
    3. What will void my warranty?
    4. Is the tonneau warranty transferrable if I sell my truck or the tonneau?
    5. What information do I need to have if I encounter a problem?
  3. FAQ
  4. Terms and Conditions
    1. Accepting our Terms of Use
    2. Changes to the Terms of Use
    3. Accessing Extang.com and Account Security
    4. Intellectual Property Rights
    5. Trademarks
    6. Prohibited Uses
    7. User Contributions
    8. Monitoring and Enforcement; Termination
    9. Content Standards
    10. Copyright Infringement
    11. Reliance on Information Posted
    12. Changes to Extang.com
    13. Information About You and Your Visits to Extang.com
    14. Online Purchases
    15. Linking to Extang.com and Social Media Features
    16. Links from Extang.com
    17. Warranty Claims for Products Sold on Extang.com
    18. Product and Pricing Information on Extang.com
    19. Limitation on Liability
    20. Indemnification
    21. Governing Law and Jurisdiction
    22. Waiver and Severability
    23. Entire Agreement
    24. Your Comments and Concerns
  5. Privacy Policy
    1. Information We Collect
    2. How We Use Information and When We May Share and Disclose Information
    3. Managing Your Information Preferences
    4. Security
    5. Children's Privacy
    6. Processing in the United States
    7. Privacy Policy Changes
  6. BlackMax
    1. How easy is it to remove the cover?
    2. I have a truck with a utility track system in the bed. Can I still use the Blackmax or Classic Platinum?
    3. Will the Blackmax or Classic Platinum work in the winter as well as in the summer?
    4. Will the Blackmax or Classic Platinum work with my other truck accessories?
    5. How do I adjust the tension on my tonneau cover?
    6. How far above or below the rail does the Blackmax or Classic Platinum sit?
    7. Can I drive with my tonneau opened?
    8. Do I need to drill my truck when I install my cover?
    9. How long does it take to install a Blackmax or Classic Platinum cover?
    10. Whatâ??s the difference between the Classic Platinum and Blackmax?
  7. Shipping & Returns
    1. What shipping options are available?
    2. Do you ship outside of the USA?
    3. Do you ship to Alaska and Hawaii?
    4. What could cause a shipping delay?
    5. Is there a cost on returns?
    6. Extang Return Policy
  8. Classic Platinum
    1. How easy is it to remove the cover?
    2. I have a truck with a utility track system in the bed. Can I still use the Blackmax or Classic Platinum?
    3. Will the Blackmax or Classic Platinum work in the winter as well as in the summer?
    4. Will the Blackmax or Classic Platinum work with my other truck accessories?
    5. How do I adjust the tension on my tonneau cover?
    6. How far above or below the rail does the Blackmax or Classic Platinum sit?
    7. Can I drive with my tonneau opened?
    8. Do I need to drill my truck when I install my cover?
    9. How long does it take to install a Blackmax or Classic Platinum cover?
    10. What's the difference between the Classic Platinum and Blackmax?
  9. Encore
    1. How easy is it to take the cover off?
    2. Will the Encore work with a drop in bed liner that goes over the bed rails?
    3. I have a truck with a utility track system in the bed. Can I still use an Encore?
    4. What are the Encore panels made of?
    5. How much does the Encore weigh?
    6. What is the warranty?
    7. Can I stand on my Encore?
    8. Does the Encore tonneau lock?
  10. Express
    1. How easy is it to take the cover off?
    2. Will the Express work with a drop in bed liner that goes over the bed rails?
    3. How do I adjust the tension on my Express tonneau cover?
    4. Can I drive with my tonneau opened?
    5. Do I need to drill my truck when I install my Express?
    6. How long does it take to install an Express cover?
  11. Full Tilt Snap & Snapless
    1. How easy is it to take the cover off?
    2. Will the Full Tilt work with a drop-in bed liner that goes over the bed rails?
    3. I live in a region that gets a lot of heavy snow. Can the Full Tilt hold the snow without bending or stretching?
    4. I live in a region that is very hot. Will the Full Tilt fabric fade in the sun?
    5. How do I adjust the tension on my tonneau cover?
    6. How far above or below the rail or above the rail does the Full Tilt sit?
    7. What is the warranty?
  12. Revolution
    1. How easy is it to take the cover off?
  13. Solid Fold 2.0
    1. How easy is it to take the cover off?
    2. Will the Solid Fold 2.0 work with a drop in bed liner that goes over the bed rails?
    3. I have a truck with a utility track system in the bed. Can I still use the Solid Fold 2.0?
    4. What are the Solid Fold 2.0 panels made of?
    5. How much does the Solid Fold 2.0 weigh?
    6. What is the warranty?
    7. Can I stand on my Solid Fold 2.0?
    8. Does this tonneau cover lock?
    9. Can I drive with my tonneau open?
    10. How long does it take to install the Solid Fold 2.0 cover?
  14. Trifecta 2.0
    1. How easy is it to take the cover off?
    2. Will the Trifecta work with a drop-in bed liner that goes over the bed rails?
    3. I have a truck with a utility track system in the bed. Can I still use a Trifecta?
    4. Will the Trifecta work with a 5th wheel?
    5. Will the Trifecta work with my other truck accessories?
    6. How much does it weigh?
    7. What is the warranty?
    8. Can I drive with my Trifecta tonneau while open?
    9. How long does it take to install the Trifecta cover?
  15. Tuff Tonno
    1. How easy is it to take the cover off?
    2. Will this work with a drop in bed liner that goes over the bed rails?
    3. I live in a region that gets a lot of heavy snow. Will Tuff Tonno hold the snow without bending or stretching?
    4. I live in a region that is very hot. Will the Tuff Tonno fabric fade in the sun?
    5. I have a truck with a utility track system in the bed. Can I still use a Tuff Tonno?
    6. Will the Tuff Tonno work in the winter as well as in the summer?
    7. Will the Tuff Tonno work with my other truck accessories?
    8. How far above or below the rail or above the rail does the Tuff Tonno sit?
    9. What is the warranty of the Tuff Tonno?
    10. Can I drive with my Tuff Tonno tonneau while open?
    11. Do I need to drill my truck when I install my Tuff Tonno?
    12. How long does it take to install a Tuff Tonno cover?

Extang Tonneau Covers & Accessories

Q: When did Extang open for business?

Extang began manufacturing tonneaus in 1982.

Q: Where are Extang covers made?

All Extang covers are made in the USAâ?¦. manufactured at our Ann Arbor, Michigan facility.

Q: Are all tonneau covers made in the USA?

No, quite a few companies produce their covers in China, and some of the US companies use foreign made components.

Q: Can I order products directly from Extang?

You may purchase direct from Extang, however we maintain a slightly higher price to support the dealers/resellers selling our product. We prefer to refer you to their doors. Extang products are mostly sold through our resellers within your local area. Click here to find one near you.

Q: How can I be assured that I am buying a quality product?

Extang supports all of our products, 100%, with the industryâ??s strongest warranty: the Maximum Strength Warranty. In addition, we are a certified ISO9001:2008 facility for quality standards.

Q: Will a tonneau cover improve my gas mileage?

Installing a tonneau cover to your vehicle will help reduce aerodynamic drag and therefore improve MPG. Industry testing has shown gas mileage improvements of up to 10%, which means that Extang tonneau covers essentially pay for themselves!

Q: I have an older truck and I don't see the year in the application guide. Can I still get an Extang cover for my truck?

We are not currently producing any custom tonneau covers. Please call us to inquire about future availability of your application.

Q: How can I locate the part number of my tonneau?

The part number is typically 10-11 digits, stamped along the underside of the cover, typically located at the driver side cab corner.

Q: Can I still open my tailgate with an Extang tonneau on my truck?

Yes, Extang tonneau covers do not restrict the tailgate in any way.

Q: How far above or below the rail does the tonneau sit?

Most Extang tonneaus sit about an inch above the rail.

Q: How do I care for my vinyl tonneau cover?

Extang recommends that our vinyl tarps be cleaned with a mild soap, water and a medium bristle brush. If you choose to use a vinyl conditioner, be sure to use our TONNO TONIC�. Many other vinyl conditioners (such as Armor All®) contain chemicals that can actually damage your tarp. TONNO TONIC� bonds molecularly to your Extang Tonno to give it that brand new look day after day. TONNO TONICTM will not attract dust nor will it coat or seal your cover. TONNO TONICTM allows your tonno to breathe naturally, while enhancing the appearance and providing additional UV protection.

Q: Can I drive through a car wash with an Extang tonneau cover installed?

Yes, automatic car washes are safe, however you will not want to select any type of wax treatment as the ingredients within the wax treatment could potentially harm the finish built into the cover.

Q: How do I care for my Signature Series tonneau?

We recommend RaggTop made by Wolfsteinâ??s Pro Series to treat the Signature Series material.

Q: How do I care for my hard trifold?

Extang recommends that our hard folding covers be cleaned with soap, water and a medium bristle brush. You may use a product like Meguire's Quick Detailer to protect and preserve the finish of your tonneau without streaking.

Q: If I am missing a part for my tonneau cover, what do I do?

If you were missing parts when you received your cover, call Extang immediately, please do not return product to the retailer. Our Customer Service Department will be able to assist you in an expedient manner.

Q: Can I get replacement parts for my tonneau cover?

Replacement parts are available directly from Extang. Simply contact our Customer Service Department to take care of your parts needs. We can accept an order over the phone using any major credit card (Visa, MasterCard, Amex or Discover) or you can send in a check or money order prior to placing your order.

Q: What are the costs of replacement parts (snaps, corners, etc.)?

The cost of replacement parts may vary from one distributor to another; however, you can contact our Customer Service Department to obtain pricing and availability.

Q: What is the price for a replacement vinyl cover for my tonneau?

Replacement vinyl covers run $99 plus additional shipping & handling charges.

Q: When can I contact Extang customer service with my questions?

Our customer service team is available Monday - Friday, 8:30 to 5:00 Eastern Time at 1-800-877-2588 or you may email us at anytime.

Q: Are your covers waterproof?

There aren't any tonneau covers on the market today that are 100% waterproof. We consider our covers weather tight and use application specific rubber seals to create superior sealing against water and dust. Our tonneaus are built to be weather tight against normal rain and car washing situations.

Q: I don't have my installation sheet, how can I get one?

To obtain an installation sheet, click here or contact Extang Customer Service. In order to provide the correct installation instructions for your needs, our team will need to know the style of tonneau you have, as well as your truck's year, make and model. The installation instructions can be faxed, emailed, or mailed to you directly. Customer Service can be reached at (800) 877-2588, or click here to send an email request.

Q: Are Extang tonneau covers difficult to install?

No, the average installation for a retail customer usually takes 30 to 40 minutes or less (professional installation will take 10-15 minutes). No drilling or tools are required except for an Allen wrench on some applications or a ½ inch socket wrench on Encore. Anything you will need to perform the installation is included in the box.

Q: How do Extang tonneau covers attach to the truck?

All Extang tonneaus are no damage, no drilling, clamp-on, top mount designs. There are clamps along each side of the tonneau, which grab the lip of your truck bed. Our clamps and rails are produced with seals along the parameter of the rail, so there is no metal-to-metal contact. Completely padded so that there is no damage to the truck.

Q: Do Extang tonneaus work with bedliners?

Yes, however there are a few additional steps needed to make our tonneaus compatible with them. If you have an under-the-rail liner, you may need small rubber shims to help lift our tonneau cover over your tailgate protector. If you have an over- the-rail bedliner, you will need to notch your bed liner so our clamps can go through the liner and wrap around the lip of your truck bed. Detailed instructions are included with every kit.

Q: How do I become an Extang Dealer?

Extang has thousands of dealers all over the U.S., Canada and around the world. We would be happy to have you as another retailer that supplies our products. If you would like to become a new dealer, please fill out the New Dealer Form. If you are a current dealer and would like to be added to our Dealer referral system, please fill out the Dealer Locator Form.

Extang Warranty

Q: What does the warranty cover?

On all traditional and rollup tonneaus, Extang offers a lifetime frame warranty against defective materials or workmanship (all tonneau rails, aluminum components, clamps, bows, hardware) and a 10-year tarp warranty on defective materials or workmanship on the vinyl covering. For the Trifecta, Extang offers a lifetime frame and tarp warranty against defective materials or workmanship. On the EnCore and Solid Fold 2.0 tonneaus, Extang offers a 3-year warranty against defective materials or workmanship.

Q: What are the conditions of the warranty?

Warranty coverage is against defective materials or workmanship. The warranty is void if the product has been damaged by accident, unreasonable use, neglect, improper service/installation/removal, modifications, acts of God, normal wear and tear or other causes not due to defective materials or workmanship. Consequential and incidental damages are not covered under this warranty.

Q: What will void my warranty?

Wind whip damage: Tarps must be secured at all points when vehicle is in motion. An unsecured tarp will flap, resulting in damage to the fabric.
Improper cleaning: Recommended use of the tested and approved Extang Tonno TonicTM or clean with mild soap and water only. Do not use vinyl conditioners (i.e. Armor All®) because they will shrink the vinyl.
Overloading of cargo: Cargo should not touch the tonneau at any point. Protrusions in the tarp will stress the fabric. Cargo may shift while traveling and push against the fabric, causing damage to the tonneau.

Q: Is the tonneau warranty transferrable if I sell my truck or the tonneau?

No, the warranty applies to the original consumer/purchaser for the truck on which the tonneau was originally installed, and shall not apply if the product has been removed from the original vehicle.

Q: What information do I need to have if I encounter a problem?

To qualify for warranty, you must provide proof of purchase, part number of your tonneau, and the lot code (found on the underside of the cover) in order to make a warranty claim. Or, you must have registered your warranty (to fulfill these requirements).

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Q: Links from Extang.com

If extang.com contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party links, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Q: Warranty Claims for Products Sold on Extang.com

Each product on our site is backed by a manufacturer's warranty. Although the specific terms of warranties vary from product to product, many of these products are warranted for the life of the vehicle. If you want specific warranty information on a product, please contact our Customer Service Department. Extang is not responsible for providing warranty or returns, but we will assist with this process with the manufacturer to help you.

Q: Product and Pricing Information on Extang.com

If a product on extang.com is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for such product. If your credit card has already been charged for the purchase and your order is cancelled, Extang will issue a credit to your credit card in the amount of the incorrect price.

Your use of extang.com, its content, and any services or items obtained through extang.com is at your own risk. They are all provided on an “as is” and “as available” basis, without any warranties expressed or implied. Neither Extang nor anyone associated with Extang makes any warranty or representation about the completeness, security, reliability, quality, accuracy, or availability of extang.com. Neither Extang nor anyone associated with Extang warrants that extang.com, its content, or any services or items obtained through extang.com will be accurate, reliable, error-free, or uninterrupted. We do not warrant that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components, or that extang.com or any services or items obtained through extang.com will otherwise meet your needs or expectations.

To the full extent of the law, Extang hereby disclaims all warranties of kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or extang.com will be free of viruses or other destructive code. You are responsible for having your own anti-virus protection in place and for maintaining a means external to our site for restoring any lost data. To the full extent of the law, we will not be liable for any loss or damage caused by a distributed denial of service (DDOS) attack, viruses, or other material harmful to technology that may infect your computer’s hardware or software or other material you own to your use of extang.com or any services or items obtained through extang.com or to your downloading of any material posted on it, or any website linked to it.

The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

Q: Limitation on Liability

In no event will Extang, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, extang.com, any websites linked to it, any content on extang.com or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages or otherwise, even if foreseeable.

The foregoing does not affect any liability that cannot be excluded or limited under applicable law.

Q: Indemnification

You agree to defend, indemnify, and hold harmless Extang, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of extang.com, including, but not limited to, your User Contributions, any use of extang.com’s content, services, and products other than as expressly authorized in these Terms of Use or your use of any information obtained from extang.com.

Q: Governing Law and Jurisdiction

All matters relating to extang.com and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Michigan without giving effect to any choice or conflict of law provision or rule (whether of the State of Michigan or any other jurisdiction).

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or extang.com shall be executed exclusively in the federal courts of the United States or the state or county courts that govern the State of Michigan. We retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country. You waive all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Q: Waiver and Severability

No waiver by Extang of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Extang to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Q: Entire Agreement

This Terms of Use, our Privacy Policy and Terms of Sale constitute the sole and entire agreement between you and Extang regarding extang.com and replace all prior and concurrent understandings, agreements, representations, and warranties, both written and oral, regarding extang.com.

Q: Your Comments and Concerns

Extang.com is operated by Extang which is located at:

5400 South State Rd.
Ann Arbor, MI 48108

All notices of copyright infringement claims should be sent to Contact Us.

All other feedback, comments, requests for technical support, and other communications relating to extang.com should be directed to: Contact Us.


Privacy Policy

Q: Information We Collect

Personal Information:

We may collect information that personally identifies you, such as your name, address, zip code, telephone number, e-mail address, and other personally identifiable information that you choose to provide to us or include in your extang.com profile or account ("Personal Information"). You may be asked to provide us with Personal Information when you register with the Site, when you make a purchase or use any of our Services, or at other times. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to make purchases or use some or all of the features of the Site or Services. We do not disclose your Personal Information except as provided below.

Payment and Credit Card Information:

To ensure the security of your payment and credit card information, we use a third-party processor for all our transactions. We do not save or otherwise share your payment information. Your payment and credit card information are not considered Personal Information for purposes of this Privacy Policy.

Usage Data and Site Activity:

In addition, we automatically collect information in connection with the actions you take on the Site ("Usage Data"). For example, each time you use the Site we automatically collect the type of Web browser you use, your operating system, your Internet Service Provider, your IP address, the pages you view, and the time and duration of your visits to the Site. This anonymous usage information may be associated with your username and profile, but we do not disclose the associated information to third parties.

Cookies and Web Beacons:

We may use cookies (a small text file placed on your computer to identify your computer and browser). We also may use Web beacons (an electronic file placed on a Web site that monitors usage). We use cookies and Web beacons to improve the experience of the Site and Services, such as pre-populating your username for easier login. We do not use cookies or Web beacons to collect Personal Information. Most Web browsers are initially set up to accept cookies. You can reset your Web browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of the Site or Services may not work if you delete or disable cookies. Some of our Third-Party Providers and Advertisers (as such terms are defined below), may use their own cookies and Web beacons in connection with the services they perform on our behalf.

Q: How We Use Information and When We May Share and Disclose Information

Generally:

We use Personal Information for internal purposes, such as to provide you with the Site and Services, to improve the Site and Services, to notify you of new products or Services, and to otherwise communicate with you about Extang and information relating to your transactions. We will not directly disclose Personal Information to third parties except as explained in this Privacy Policy. We may disclose to third parties certain Usage Data regarding the Site and Services. However, in such cases, your Usage Data is aggregated with the Usage Data of others and does not identify you individually.

Third-Party Providers:

From time to time, we may establish business relationships with other businesses who have privacy practices generally consistent with ours ("Third-Party Providers"). For example, we may contract with Third-Party Providers for certain services, such as order fulfillment, shipping, hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Third-Party Providers with the information required to perform these services on our behalf. Each Third-Party Provider is contractually and/or legally required to use reasonable security procedures and practices appropriate for the type of information disclosed in order to protect your Personal Information from unauthorized access, use or disclosure. Third-Party Providers are prohibited from using Personal Information other than as specified by Extang.

Advertising:

We may work with third-party advertisers, search providers and ad networks ("Advertisers"). We do not share Personal Information with Advertisers, although we may share your vehicle information (e.g., type and model of vehicle). We may share anonymous Usage Data and other non-Personal Information with Advertisers. Advertisers may collect and use information about your use of the Site or Services as well as other Web sites and services in order to provide advertisements about goods and services that may be of interest to you, but they are only able to push these promotions to you while you are on the Site or using the Services. These companies may place or recognize a unique cookie on your computer or use other technologies such as Web beacons in order to collect such information and push you promotions when they recognize you are on the Site or using the Services. Our Privacy Policy does not cover any use of information that an Advertiser may collect from you. Advertisements may be shown via the Site, the Services, or on third-party web sites. You can visit the https://www.networkadvertising.org, which offers information about internet advertising companies and how to opt-out of their information collection.

Third-Party Services and Applications:

Through the Site and the Services, you may have the ability to elect to access third-party services and applications, such as Facebook and other social networks. When you do so, you may be able to import information from those other services and applications and share content with those services. Some of those third-party services may also provide us with information from your accounts which may enable us to enhance and personalize your use of the Site and Services (e.g., so that you can follow your Facebook friends’ activity on the Site or Services). Any information you allow us to import from those third-party sites will become Personal Information and, if you elect to use such third-party services or applications through the Site or via the Services, the information you share with such third-party services and applications will be subject to their privacy policies and your privacy settings for such services. You also may be able to control or block such sharing by changing your privacy settings in such services or applications.

Other Transfers:

We may share Personal Information and Usage Data with businesses controlling, controlled by, or under common control with Extang.

If Extang is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information and Usage Data in connection with such transaction. You will have the opportunity to opt out of any such transfer if, in our reasonable judgment, the new entity intends to handle your information in a way that differs materially from this Privacy Policy.

Q: Managing Your Information Preferences

If you provide us your email [or mailing address], we may use that information to send you important messages about our promotions and products. If you do not want to receive these valuable messages, you may unsubscribe from email via a link in the footer of all promotional email messages. Alternatively, you may email Extang Customer Service Email at any time and ask to be removed from our email list. It may take up to 7 days for us to remove your email from our list. Even after that time, we may continue to send you email communications related to your transactions with us (e.g., emails regarding account notifications, purchases, billings, shipments, returns, customer support questions and similar information regarding your use of the Site and Services).

If you want to opt out of having your Personal Information disclosed to Third-Party Providers, Advertisers, or both, please let us know by sending us an email at Extang Customer Service Email or by writing to us at Extang Attn: Customer Service – 5400 South State Rd. Ann Arbor, MI 48108. Please be sure to include your full name, email address, mailing address, and specifically state that you do not want your Personal Information shared with Third-Party Providers, Advertisers, or both.

Similarly, if you would like to ask questions regarding this Privacy Policy you may do so by sending us an email at Extang Customer Service Email.

Compliance with Laws and Law Enforcement:

Extang cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of Extang or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law. Please refer to the site’s Terms and Conditions for additional details.

Public Forums and Public Areas - Information You Make Available to Others:

Please be aware that whenever you share information on public forums on the Site, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.

By using certain features of the Site or certain Services, your Personal Information may be made available to others. For example, if you post a comment in a public area of the Site, other users may see your user name and other information from your public profile, such as your location. The information you choose to make publicly available may be accessed by users who use the Site or Services and may be accessed by commercial search engines such as Google, Yahoo! and Bing to the extent that such engines are permitted to access the Site.

Q: Security

Extang recognizes the importance of safeguarding the confidentiality of your Personal Information. Accordingly, we employ commercially reasonable measures designed to protect your information from unauthorized access, disclosure and use. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

Q: Children's Privacy

We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records. In addition, we recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet.

Q: Processing in the United States

Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Site or Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.

Q: Privacy Policy Changes

From time to time, we may change the Privacy Policy. If we decide to change the Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the revision date shown in the revised Privacy Policy. Your continued use of our Site or Services constitutes your consent to the revised Privacy Policy.


BlackMax

Q: How easy is it to remove the cover?

Both snap covers are designed to roll up quickly against the cab and be secured with strong, convenient straps to allow full access to the bed. Our Clicklock (Classic) and Leverlock (Blackmax) style corners allow you to attach or remove the tail rail instantly, without any tools. The Monster Bows are spring loaded and can be removed or installed easily with one hand.

Q: I have a truck with a utility track system in the bed. Can I still use the Blackmax or Classic Platinum?

Yes, the installation of a Blackmax or Classic Platinum will not interfere with your track system. The covers allow for full use of the system.

Q: Will the Blackmax or Classic Platinum work in the winter as well as in the summer?

Yes, each cover has an exclusive patented all-climate engineered design thatâ??s 4-way adjustable for cold weather. The Tuffklamps allow for two bow heights: HIGH for maximum water shedding in harsh weather and for improved gas mileage, and LOW for cold weather tonneau attachment. The MaxSnap slides have two settings: stud low for tight tarp fit in hot weather or stud high for looser tarp fit in cold weather.

Q: Will the Blackmax or Classic Platinum work with my other truck accessories?

Each cover is designed to work with many aftermarket truck accessories and will fit with all types of bedliners, most bedcaps and 5th wheel hitches.

Q: How do I adjust the tension on my tonneau cover?

To adjust the tension on each cover, you can adjust the bow height to the high setting on the TuffKlamp for a tighter fit or the low setting for a looser fit. The MaxSnap slides can be stud low for a tight tarp fit or stud high for a looser fit.

Q: How far above or below the rail does the Blackmax or Classic Platinum sit?

These covers are designed to sit 1 inch above the bed height, directly on top of the bedrail.

Q: Can I drive with my tonneau opened?

Yes, unsnapped and rolled at the cab. The vinyl cover must be rolled up to the cab and secured with the Velcro straps.

Q: Do I need to drill my truck when I install my cover?

Absolutely not. No. All of these applications have a 100% no drill, no damage installation.

Q: How long does it take to install a Blackmax or Classic Platinum cover?

It takes most customers 30 to 45 minutes to install these covers.

Q: Whatâ??s the difference between the Classic Platinum and Blackmax?

The Classic Platinum has silver-color rails with silver snaps, which slide freely in the rail, while the Blackmax uses all black components. Additionally, the Blackmax cover snaps around the entire tarp, whereas the Classic Platinum only has snaps on three sides and slides into the cab rail on the 4th side.

Shipping & Returns

Q: What shipping options are available?

Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Q: Do you ship outside of the USA?

Yes, we do ship outside of the USA. International charges will be incurred for non-continental USA shipping.

Q: Do you ship to Alaska and Hawaii?

Yes we do ship to Alaska and Hawaii. Additional shipping fees will be incurred for all non-continental USA shipping.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.

Q: Extang Return Policy

Please check that your Extang product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, Extang cannot settle any shipping damage dispute.

Please retain all packaging material your Extang product was received in, should FedEx have to inspect the item for a claim. FedEx will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.

If the item you received was drop shipped by Extang for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.

If you have received an incorrect item, please contact our customer service department at 800-877-2588 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.

You may email info@extang.com

If you have attempted to install your Extang product, or any Extang product has already been installed on your vehicle, EXTANG will not accept any return. All Extang items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included.

Extang has a limited warranty on all products which covers manufactures defects in materials or workmanship. Random acts of god are not covered in any capacity under the Extang limited warranty period.

In the event you decide you do not want the EXTANG product you have purchased and it has not been installed, and is still in the original packaging, you have the option to return the product at your expense. Extang will charge a 20% restocking fee for all such items being returned to stock.

Extang will not accept any items back without an approved RMA #. Please have whomever you purchased your item from, obtain an RMA # prior to returning the item. Any item returned without an approved RMA # will not be accepted.


Classic Platinum

Q: How easy is it to remove the cover?

Both snap covers are designed to roll up quickly against the cab and be secured with strong, convenient straps to allow full access to the bed. Our Clicklock (Classic) and Leverlock (Blackmax) style corners allow you to attach or remove the tail rail instantly, without any tools. The Monster Bows are spring loaded and can be removed or installed easily with one hand.

Q: I have a truck with a utility track system in the bed. Can I still use the Blackmax or Classic Platinum?

Yes, the installation of a Blackmax or Classic Platinum will not interfere with your track system. The covers allow for full use of the system.

Q: Will the Blackmax or Classic Platinum work in the winter as well as in the summer?

Yes, each cover has an exclusive patented all-climate engineered design thatâ??s 4-way adjustable for cold weather. The Tuffklamps allow for two bow heights: HIGH for maximum water shedding in harsh weather and for improved gas mileage, and LOW for cold weather tonneau attachment. The MaxSnap slides have two settings: stud low for tight tarp fit in hot weather or stud high for looser tarp fit in cold weather.

Q: Will the Blackmax or Classic Platinum work with my other truck accessories?

Each cover is designed to work with many aftermarket truck accessories and will fit with all types of bedliners, most bedcaps and 5th wheel hitches.

Q: How do I adjust the tension on my tonneau cover?

To adjust the tension on each cover, you can adjust the bow height to the high setting on the TuffKlamp for a tighter fit or the low setting for a looser fit. The MaxSnap slides can be stud low for a tight tarp fit or stud high for a looser fit.

Q: How far above or below the rail does the Blackmax or Classic Platinum sit?

These covers are designed to sit 1 inch above the bed height, directly on top of the bedrail.

Q: Can I drive with my tonneau opened?

Yes, unsnapped and rolled at the cab. The vinyl cover must be rolled up to the cab and secured with the Velcro straps.

Q: Do I need to drill my truck when I install my cover?

Absolutely not. No. All of these applications have a 100% no drill, no damage installation.

Q: How long does it take to install a Blackmax or Classic Platinum cover?

It takes most customers 30 to 45 minutes to install these covers.

Q: What's the difference between the Classic Platinum and Blackmax?

The Classic Platinum has silver-color rails with silver snaps, which slide freely in the rail, while the Blackmax uses all black components. Additionally, the Blackmax cover snaps around the entire tarp, whereas the Classic Platinum only has snaps on three sides and slides into the cab rail on the 4th side.

Encore

Q: How easy is it to take the cover off?

The tonneau can be removed from the bed/rails within minutes.

Q: Will the Encore work with a drop in bed liner that goes over the bed rails?

The bedliner must be an under-the-rail liner, as any over-the-rail liner will interfere with the installation.

Q: I have a truck with a utility track system in the bed. Can I still use an Encore?

Unfortunately, the Encore has not been released for any vehicle applications that have the utility track/cargo management system.

Q: What are the Encore panels made of?

They are FRP panels that offer superior UV protection and thermal stability.

Q: How much does the Encore weigh?

Depending on the vehicle application it will weigh 50-75 lbs.

Q: What is the warranty?

The Encore offers a 3-year warranty from the date of purchase.

Q: Can I stand on my Encore?

Yes, however it is not recommended.

Q: Does the Encore tonneau lock?

Yes, as most styles of Encore offer the bolt lock at the cab panel.

Express

Q: How easy is it to take the cover off?

It is extremely easy and user friendly. Simply roll the tarp to the cab and secure the cover with the supplied buckles. You can release the cab rail with the release lever located on the passenger side.

Q: Will the Express work with a drop in bed liner that goes over the bed rails?

If the bed liner goes over the side rails, it will need to be trimmed/notched.

Q: How do I adjust the tension on my Express tonneau cover?

The Express is equipped with an automatic tension system.

Q: Can I drive with my tonneau opened?

Yes, you can roll the vinyl cover and keep it secure at the cab.

Q: Do I need to drill my truck when I install my Express?

No. The Express is a no drilling/no damage tonneau installation.

Q: How long does it take to install an Express cover?

30-40 minutes, tops.

Full Tilt Snap & Snapless

Q: How easy is it to take the cover off?

The cover can either be unsnapped and rolled to the cab, or the entire cover with side, cab and tail rail can be removed as one piece.

Q: Will the Full Tilt work with a drop-in bed liner that goes over the bed rails?

This tonneau will work as long as the bed liner is an under-the-rail bed liner.

Q: I live in a region that gets a lot of heavy snow. Can the Full Tilt hold the snow without bending or stretching?

Yes, however we recommend that you remove the snow from your tonneau just as often as you remove the snow from your windshield.

Q: I live in a region that is very hot. Will the Full Tilt fabric fade in the sun?

No, however it is recommended that you apply Tonno Tonic to the vinyl fabric.

Q: How do I adjust the tension on my tonneau cover?

The sliding rail snaps can be reversed for either the tighter or looser position. Or, you can adjust the bow positions to the higher clamp position (to tighten the tarp) or the bottom clamp position (to loosen the tarp).

Q: How far above or below the rail or above the rail does the Full Tilt sit?

It sits 1 inch above the rail.

Q: What is the warranty?

10 years on the vinyl cover and lifetime on the frame/components.

Revolution

Q: How easy is it to take the cover off?

It is quite easy and user friendly. The Revolution offers a quick removal operation. Once the cover is rolled and secured at the cab, you can remove the cover and cab rail in one step.

Solid Fold 2.0

Q: How easy is it to take the cover off?

The Solid Fold 2.0 offers quick and easy installation and removal. Simply release the clamps at the tail, fold the cover and loosen the clamps at the cab.

Q: Will the Solid Fold 2.0 work with a drop in bed liner that goes over the bed rails?

To perform the installation, notch the areas where the clamps will be positioned. The clamps must be flush against the metal of the truck.

Q: I have a truck with a utility track system in the bed. Can I still use the Solid Fold 2.0?

Yes. The Solid Fold 2.0 comes equipped with a supplemental clamp kit used to mount inside the track system.

Q: What are the Solid Fold 2.0 panels made of?

The Solid Fold 2.0’s exclusive, lightweight, 1-inch thick EnduraShield panel features an automotive grade polymer skin with a polypropylene core to provide the ultimate protection from dent and scratch resistance as well as UV fading.

Q: How much does the Solid Fold 2.0 weigh?

The Solid Fold 2.0 weighs 50-75 lbs, (depending on the application).

Q: What is the warranty?

The Solid Fold 2.0 carries a 3-year warranty from the date of purchase, to the original purchaser/owner.

Q: Can I stand on my Solid Fold 2.0?

Yes, however it is not recommended.

Q: Does this tonneau cover lock?

The Solid Fold 2.0 does not offer a locking mechanism, however if you have a locking tailgate your bed is thoroughly secure. Once the tonneau is installed, you must lower the tailgate to access the bed

Q: Can I drive with my tonneau open?

Not while unsecure. The Solid Fold 2.0 must be fully folded and buckled at the cab. You cannot drive with this tonneau partially open/folded.

Q: How long does it take to install the Solid Fold 2.0 cover?

The Solid Fold 2.0 takes longer to remove from the box, than it does to install on your vehicle. This tonneau installs within minutes.

Trifecta 2.0

Q: How easy is it to take the cover off?

Extremely easy, simply release the clamps at the tail, fold the cover and loosen the clamps at the cab for quick and easy removal.

Q: Will the Trifecta work with a drop-in bed liner that goes over the bed rails?

To perform the installation, simply notch the areas where the clamps will be positioned. The clamps must be flush against the metal of the truck.

Q: I have a truck with a utility track system in the bed. Can I still use a Trifecta?

Yes. The Trifecta comes equipped with a supplemental clamp kit used to mount inside the track system.

Q: Will the Trifecta work with a 5th wheel?

Yes, it should work without any issue.

Q: Will the Trifecta work with my other truck accessories?

Some aftermarket truck accessories do affect the tonneau installation. Please contact our customer service team for further details.

Q: How much does it weigh?

The Trifecta tonneau weighs about 35 lbs

Q: What is the warranty?

The Trifecta carries a lifetime warranty.

Q: Can I drive with my Trifecta tonneau while open?

The Trifecta tonneau must be fully folded and buckled at the cab. You cannot drive with this tonneau partially open/folded.

Q: How long does it take to install the Trifecta cover?

The Trifecta takes longer to remove from the box, than it does to install on your vehicle. This tonneau installs within minutes.

Tuff Tonno

Q: How easy is it to take the cover off?

The vinyl cover can be rolled up at the cab and secured with the Velcro straps under the cab rail. You can simply remove the cab rail to fully remove the cover from the bed.

Q: Will this work with a drop in bed liner that goes over the bed rails?

Yes. If the liner attaches over the side of the bed, you will need to notch the liner to accommodate the clamps. The clamps must be flush against the metal of the truck.

Q: I live in a region that gets a lot of heavy snow. Will Tuff Tonno hold the snow without bending or stretching?

Yes, however we recommend that you remove the snow from your tonneau just as often as you remove the snow from your windshield.

Q: I live in a region that is very hot. Will the Tuff Tonno fabric fade in the sun?

No, however it is recommended that you apply Tonno Tonic to the vinyl fabric.

Q: I have a truck with a utility track system in the bed. Can I still use a Tuff Tonno?

Yes, the tonneau clamps will mount under the side rails.

Q: Will the Tuff Tonno work in the winter as well as in the summer?

Yes, the Tuff Tonno comes equipped with a rotating tail rail, which allows for easy tarp installation and removal.

Q: Will the Tuff Tonno work with my other truck accessories?

Unfortunately, some aftermarket truck accessories can interfere with the installation of this tonneau. You may want to contact our customer service team to confirm that it will work with your specific accessories.

Q: How far above or below the rail or above the rail does the Tuff Tonno sit?

The rails sit about 1" above the rails.

Q: What is the warranty of the Tuff Tonno?

The Tuff Tonno warranty is 10 years against the vinyl tarp and lifetime against the frame/components.

Q: Can I drive with my Tuff Tonno tonneau while open?

Yes, as long as the vinyl cover is rolled up and secured at the cab (with the Velcro straps).

Q: Do I need to drill my truck when I install my Tuff Tonno?

No, the Tuff Tonno is a no drill/no damage installation. All parts required to perform the installation are included in the box.

Q: How long does it take to install a Tuff Tonno cover?

Not long, at all. 20-30 minutes max.