- What does the warranty cover?
- What are the conditions of the warranty?
- What will void my warranty?
- Is the tonneau warranty transferrable if I sell my truck or the tonneau?
- What information do I need to have if I encounter a problem?
Q: What does the warranty cover?
On all traditional and rollup tonneaus, Extang offers a lifetime frame warranty against defective materials or workmanship (all tonneau rails, aluminum components, clamps, bows, hardware) and a 10-year tarp warranty on defective materials or workmanship on the vinyl covering. For the Trifecta, Extang offers a lifetime frame and tarp warranty against defective materials or workmanship. On the EnCore and Solid Fold 2.0 tonneaus, Extang offers a 3-year warranty against defective materials or workmanship.
Q: What are the conditions of the warranty?
Warranty coverage is against defective materials or workmanship. The warranty is void if the product has been damaged by accident, unreasonable use, neglect, improper service/installation/removal, modifications, acts of God, normal wear and tear or other causes not due to defective materials or workmanship. Consequential and incidental damages are not covered under this warranty.
Q: What will void my warranty?
Wind whip damage: Tarps must be secured at all points when vehicle is in motion. An unsecured tarp will flap, resulting in damage to the fabric.
Improper cleaning: Recommended use of the tested and approved Extang Tonno TonicTM or clean with mild soap and water only. Do not use vinyl conditioners (i.e. Armor AllÂ®) because they will shrink the vinyl.
Overloading of cargo: Cargo should not touch the tonneau at any point. Protrusions in the tarp will stress the fabric. Cargo may shift while traveling and push against the fabric, causing damage to the tonneau.
Q: Is the tonneau warranty transferrable if I sell my truck or the tonneau?
No, the warranty applies to the original consumer/purchaser for the truck on which the tonneau was originally installed, and shall not apply if the product has been removed from the original vehicle.
Q: What information do I need to have if I encounter a problem?
To qualify for warranty, you must provide proof of purchase, part number of your tonneau, and the lot code (found on the underside of the cover) in order to make a warranty claim. Or, you must have registered your warranty (to fulfill these requirements).